Menu
Contact Us
Menu

Smart Utility IoT

Customer Engagement Made Smarter with Mobile IoT Apps

Smart Utility IoT’s mobile applications empower utility customers with real-time data, control, and transparency across service touchpoints.

Mobile Applications for Customer Interaction are revolutionizing the way utility providers engage with their customers, offering real-time data, digital convenience, and streamlined communication. Smart Utility IoT, we develop advanced mobile app solutions tailored for B2B utility providers, municipalities, and smart infrastructure operators seeking to enhance their customer service experience. These apps empower end-users to monitor usage, manage bills, receive alerts, and report issues—all from a mobile device. Headquartered in New York, NY, Smart Utility IoT has quickly built a trusted reputation across North America for delivering scalable, secure, and innovative IoT solutions. With a strong B2B presence, we lead the smart utility industry through our commitment to technology innovation, product reliability, and expert support. Our solutions are designed to help utility businesses modernize operations, enhance customer satisfaction, and unlock the full potential of mobile-driven smart services.

Core Components of IoT-Based Mobile Applications for Customer Interaction 

The Following are Our Advanced IoT Offerings for Mobile Applications for Customer Interaction 

In addition to offering products and systems developed by our own and other partners, we are proud to carry top-tier products and systems from our trusted partners, GAO Tek Inc. and GAO RFID Inc., delivering reliable, high-quality technologies, integration and services you can count on. When appropriate, we have provided links to relevant products and systems of GAO Tek Inc. and GAO RFID Inc. 

Hardware
  • Cross-platform mobile applications (iOS and Android)
  • Admin dashboards for utility providers
  • SDKs for customized integration with existing utility software
  • Scalable backend architecture hosted on secure cloud platforms
  • APIs for third-party integrations
  • Real-time data syncing and analytics engines

Key Features and Functionalities

  • Real-time Usage Tracking: Customers can monitor their energy or water usage with historical comparisons and forecasting.
  • Bill Management: Secure in-app bill viewing, payment, and billing history access.
  • Outage Alerts & Notifications: Immediate push notifications for scheduled maintenance or unexpected outages.
  • Issue Reporting: Customers can submit service issues with photos, locations, and comments directly via the app.
  • Personalized Dashboards: Tailored usage insights and notifications based on user behavior.
  • Two-Way Communication: Built-in messaging and chat features for customer support.
  • Multi-Utility Support: Support for electricity, water, gas, and waste services within a single interface.

Integrations

  • Compatible with popular CRM and ERP systems (e.g., SAP, Oracle)
  • Integration with SCADA and utility monitoring platforms
  • Connects to IoT platforms including AWS IoT, Azure IoT Hub, and Google Cloud IoT

Compatibility

  • Works with smart utility devices including meters, sensors, and remote monitoring units
  • Supports iOS (13+) and Android (9+) operating systems
  • Compatible with LoRaWAN, NB-IoT, Zigbee, and Wi-Fi HaLow-enabled infrastructure

Applications

  • Residential energy and water monitoring
  • Multi-tenant smart building utility management
  • Smart city infrastructure engagement
  • Rural and remote utility customer servicing

Benefits

  • Enhanced Customer Satisfaction: Real-time transparency improves trust and satisfaction.
  • Reduced Support Costs: In-app issue reporting and self-service reduce call volumes.
  • Operational Efficiency: Automated processes free up resources and reduce delays.
  • Data-Driven Insights: Aggregated customer interaction data supports continuous improvement.
  • Scalable Architecture: Designed to grow alongside utility service expansion.

Industries We Serve

  • Utilities (Electric, Gas, Water)
  • Real Estate & Smart Buildings
  • Government & Public Works
  • Energy Cooperatives
  • Smart Cities & Municipal Services

Relevant U.S. & Canadian Industry Standards Regulations

  • NIST Cybersecurity Framework
  • FCC IoT Compliance Standards
  • FERC Utility Data Regulations
  • CCPA (California Consumer Privacy Act)
  • CSA Group IoT Cybersecurity Standards (Canada)

Case Studies

Case Study 1: Municipal Utility in Colorado

A local electric cooperative serving 50,000+ residents deployed our mobile app to streamline billing and improve energy conservation. Post-launch, customer engagement increased by 48%, and service requests were reduced by 35%.

Partnering with a smart city initiative, we delivered a multi-utility mobile platform allowing residents to monitor water and power usage. The platform helped detect leaks and outages faster, reducing water loss by 22% citywide.

A water utility company integrated Smart Utility IoT’s mobile app to digitize customer communications and reporting. Within 6 months, digital adoption rose to 67%, and in-person support needs dropped significantly.

Trusted IoT Partner with Global Recognition

Smart Utility IoT is designated as an “IoT Expert” and a “Premier Partner” by GAO (Global Advanced Operations) Tek Inc., a top 10 global B2B technology supplier, and by GAO (Global Advanced Operations) RFID Inc., a top 10 global BLE & RFID company.  

 
Smart Utility IoT proudly sponsors TekSummit, presented in collaboration with our partners. Visit: GAO Tek TekSummit | GAO RFID TekSummit for details. 

Contact Us

Looking to revolutionize customer interaction for your utility services? Let Smart Utility IoT help you deliver intuitive, real-time mobile solutions tailored to your audience. Contact Us for a demo, quote, or consultation today.

Scroll to Top